Return Policy
At Solstar Magic, we strive to ensure that every customer is delighted with their purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to ensure your experience with us remains magical.
Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, and in the original packaging.
- Digital products, sale items, and gift cards are non-returnable.
Return Process:
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Contact Us: Initiate your return by contacting our customer service at contact@solstarmagic.com with your order number and reason for return. Our team will respond within 2 business days with further instructions.
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Pack Your Return: Securely pack your items in their original packaging, including all accessories, inserts, and free gifts.
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Ship the Return: Ship your return using a trackable shipping method to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
- If you received a defective or damaged item and need an exchange, please contact us at contact@solstarmagic.com within 7 days of receiving your order. We will arrange for a replacement at no additional cost.
Return Shipping Costs:
- Return shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
International Returns:
- For international returns, please note that return shipping costs and any customs duties or taxes are the responsibility of the customer.
- We recommend contacting our customer service team to assist with the return process for international orders.
Non-Returnable Items:
- Digital products, sale items, and gift cards are final sale and cannot be returned.
Contact Us: For any questions or concerns regarding our return policy, please reach out to our customer service team at contact@solstarmagic.com. We are here to help and ensure your satisfaction with Solstar Magic.
